Insurance company reconciliation
Inbuilt auto-reconciliation of insurer statements against the book of business.
Modules and workflow
Our virtual assistant takes the load off your shoulders.
Every part of the broking business is a module with its own workflow, and every workflow ends in the same finance engine. This page lists them, module by module.
- Sales & CRM
- Retail & SME
- Corporate
- Finance & billing
- Reconciliation
- Procedures
- Claims
- User access
- Dashboards
Sales and marketing
CRM and the sales management workflow.
New business
Lead, prospect and opportunity, moved along one sales workflow.
Cross-selling
Data mining across the existing customer base to sell the next line.
Renewals
The CRM process flow for renewals, so nothing lapses unnoticed.
Sales management workflow
From first contact to placement, with the approvals and turnaround times built in.
Salesperson and agent access
Sales staff and agents work from their own module, on their own portfolios.
Records in one place
Customers, agents, insurance companies and vendors, shared by every module.
Retail and SME insurance broking workflow
Personal lines, each with its own workflow and aggregator availability.
Individual business runs on pre-built workflows per line, each available through the aggregator channel as well as the office.
- Individual motor insurance
- Individual medical insurance
- Individual marine insurance
- Home insurance
- Travel insurance
- Yacht insurance
Corporate insurance broking workflow
From proposal to issued policy, for large portfolios.
Full workflow process management
From proposal to issuance of the policy, with the documents and approvals at each step.
General insurance
130+ pre-built general insurance classes of business, each with its proposal form and broking slip.
Group medical
Large group medical portfolios with full automation and customer access.
Fleet motor
Large motor fleet portfolios with automation and customer access.
Open marine
Open marine business from the proposal to certificate management.
Group life
Large group life portfolios with automation and customer access.
Corporate and annual travel
Corporate and annual travel policies managed alongside the rest of the portfolio.
Finance and billing modules
A core finance engine, built for broking.
Flexible billing
Quarterly, semi-annual or as agreed with the customer.
Bill once, collect in instalments
One bill, instalment payments tracked against it.
Direct billing
Business billed and managed by the insurance companies, still visible in your book.
Premium payment warranty
PPW alerts and follow-ups before a warranty is breached.
Closings
Month-end and financial year-end closing procedures.
Statements
Trial balance, profit and loss and balance sheet from the same ledger.
Budgeting and cost allocation
Budgets and cost allocation across departments and branches.
Fixed assets
Fixed asset register with depreciation.
VAT accounting
Federal Tax Authority requirements built into the finance procedures.
Reconciliation modules
Reconciled by the system, resolved through tickets.
Bank reconciliation
Inbuilt auto-reconciliation of bank accounts.
Ticketing for exceptions
Unreconciled entries raise tickets, so every difference is owned and resolved.
Inbuilt workflow procedures
The operating procedures, built into the software.
All the built-in procedures follow the standard procedures required by the UAE insurance regulator and the Federal Tax Authority, and can be customised to the portfolio and management concepts of the business.
Credit control and collection
Credit control procedures and credit collection procedures.
Agent commission
Setup, accounting and settlement procedures for agent commission.
Insurer settlements
Premium settlement and commission collection procedures with the insurance companies.
Policy renewal
Renewal procedures tied to the CRM renewal flow.
Customer KYC and BOR
Know-your-customer and broker-of-record procedures on every customer.
Departmental procedures
Operational workflow procedures for every department, customised to the business.
Claims management modules
From intimation, through follow-up, to settlement.
Effective claims procedures are built into the software from the intimation of the claim to its settlement, with a direct link to accounts.
Motor claims
Motor claims workflow management.
Medical claims
Medical claims workflow management.
General claims
General claims workflow management.
Life claims
Life claims workflow management.
User access modules
A different interface for each kind of user.
Business operations and office users
The full working interface for the operations team.
Sales team
Salespeople and agents on their own portfolios.
Management users
Dashboards, approvals and reporting for management.
Corporate customers
Corporate customers see their own portfolio, policies and claims.
Individual customers
Individual customers see their own policies.
Administrator
Configuration, users and roles.
Dashboards
Dashboard reporting in every module.
PraktoraWeb comes with extensive dashboard reporting across all the workflow modules. Some examples:
CRM dashboards
Pipeline, renewals and conversion.
General insurance dashboards
Production by class, insurer and customer.
Medical insurance dashboards
Group medical portfolios and their claims.
Customer service dashboards
Requests, responses and pending items.
Finance dashboards
Billing, collections and settlements.
TAT dashboards
Turnaround time for every workflow procedure.
See it on your own book of business